Transportation and delivery

Terms and conditions of sale

1. The contract entered into between Fierro Food and the Customer shall be deemed concluded with the acceptance, even partial, of the order by Fierro Food. Such acceptance shall be deemed tacit unless otherwise communicated in any manner to the Customer. By placing an order in the various ways provided, the Customer declares that he/she has read all the information provided to him/her during the purchase procedure, and that he/she fully accepts the general and payment conditions.

2. If the Customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity), once the online purchase procedure is completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in accordance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling.

3. Any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order is excluded.

1. DEFINITIONS

1.1 fierrofood.it: is the electronic store called Fierro Foodowned by the Company Robeef srl with registered office in Via Paolo Giovio, 24 20144, Biella, Italy that intends to carry out the sale through the Internet of food products belonging to its assortment.

1.2 “Products”: are all the products and/or goods marketed by Fierro Food and forming part of its assortment. “Customer”: is the purchaser of the Products who holds the status of consumer, meaning the natural and legal person who makes the purchase for purposes not related to the commercial or professional activity possibly carried out.

1.3 “Site”: is the set of web pages related to www.fierrofood.it

1.4 “Offers”: are sales made by fierrofood.co.uk for all or part of the Products and for limited periods of time at a discount from the normal sale price.

1.5 “Special Offers”: are sales where a free product is sent to the Customer along with one or more Products purchased.

1.6 “Purchase”: is the purchase order with delivery of the Products in days following the day of transmission of the order from the Customer to fierrofood.it

1.7 “Home Delivery”: is the purchase order with delivery of the Products to the address specified by the Customer in the purchase order as the shipping address.

1.8 “Login”: is the area within which the customer can view his or her data and, if necessary, make changes and/or deletions.

2. SCOPE OF APPLICATION.

2.1 The General Conditions form an integral part of any proposal, purchase order and purchase order confirmation of Products marketed by fierrofood.co.uk in effect on the date of the relevant order.

2.2 The General Conditions concern only the sale to a Consumer Customer, as specified above.

3. CONTRACT FORMALIZATION

3.1 All contracts are concluded exclusively with the Customer’s access to the Site, employing remote communication technology through the Internet.

3.2 The purchase of what is requested will be completed through the following steps:

3.2.1 By sending the order, you transmit to italianfoodshop.it a proposal to purchase the selected product or products, manifested online. Sending the purchase order implies consent (pursuant to art. 10 DL 185/1999) to receive subsequent communications from fierrofood.it, aimed exclusively at the conclusion and execution of the sales contract.

3.2.2 All purchase orders transmitted to fierrfood.it must be exactly completed in every part and must contain the elements necessary for the exact identification of the Products ordered, the Customer and the place of delivery of the Products.

3.2.3 fierrofood.co.uk reserves the right not to accept incomplete or improperly filled orders.

3.2.4 fierrofood.it shall provide confirmation by e-mail of the purchase request, which will contain: information concerning the conditions of sale, in accordance with Article 4 DL 185/1999. The confirmation of the order shall constitute acceptance of the purchase proposal.

3.2.5 The contract is concluded, and is binding on both parties, when the purchase order confirmation is sent to the Customer.

3.2.6 Should the request that the Customer has made through the order exceed the quantity available for a given item, fierrofood.it will accept the purchase limited to what is actually available in its virtual warehouse. It will be the responsibility of fierrofood.it Customer Service to let the Customer know (by telephone, fax or e-mail) whether or not the products ordered will be available in the future.

4. TIMING AND DELIVERY METHOD

4.1 fierrofood.it shall deliver to the Customer the Products, selected and ordered in the manner indicated under “Deliveries”, by trusted couriers.

4.2 Delivery takes place, for purchases, within the times indicated (varying by region and state) under “Deliveries” and in the time slot indicated by the Customer in the purchase order if a preference has been given.(Please always provide a telephone number in case problems arise for the courier)

4.3 In any event, delivery times, in accordance with the provisions of Article 6 of Legislative Decree No. 185/1999, are not more than 30 days from the day following the day of transmission of the order to italianfoodshop.it.

4.4 There is a charge for transporting the goods. The amount is indicated under “Shipping Cost”.

4.5 Delivery of the Products is subject to payment,by the Customer, of the relevant price by the means chosen from those made available on the italianfoodshop.it website and illustrated under “Type of Payment”.

4.6 Terms and conditions of delivery other than those provided in the General Conditions must be agreed in advance between the Customer and fierrofood.co.uk and accepted by the latter in writing.

4.7 Tax documentation (invoice) is issued upon request by fierrofood.co.uk , and simultaneously delivered to the customer, upon delivery, after signing the transport document or electronically by sending an e-mail containing the invoice as an attachment.

5. PRICES

5.1 All sales prices of the Products shown on the Site are in Euros.

5.2 Unless otherwise indicated, the prices of the Products include VAT and any other taxes.

5.3 The prices of individual Products, from time to time set forth on the Site, cancel and supersede previous prices.

5.4 The prices charged are those shown on the Site at the time of the Customer’s purchase order.

6. CHARACTERISTICS AND AVAILABILITY OF PRODUCTS

6.1 Products are not supplied on a trial basis. The Customer is responsible for the selection of the Products ordered and whether they meet his or her requirements.

6.2 In the event of non-availability of one or more Products, fierrfood.it shall proceed with the delivery of the other Products ordered by the Customer; in this case, the partial delivery of the Products ordered shall be deemed valid and shall not entitle the Customer to refuse delivery, nor to any compensation or indemnity whatsoever.

7. SITE LIABILITY.

7.1 italianfoodshop.it accepts no liability for inefficiencies attributable to force majeure of any nature or kind whatsoever in the event that it fails to execute the contract within the agreed timeframe. Force majeure includes, by way of example but not limited to, measures taken by the Public Authorities, strikes by its own employees or by carriers of which italianfoodshop.it makes use, as well as any other circumstance beyond its control.

8. OBLIGATIONS OF THE CUSTOMER

8.1 The Customer agrees, upon completion of the online purchase process, to arrange for the printing and storage of these Terms and Conditions.

8.2 The information contained in the General Conditions must be viewed and accepted by the Customer before sending the purchase order, this in order to fully satisfy the condition set forth in art. 3 and 4 of Legislative Decree no. 185/1999. Acceptance is made by marking the appropriate space on the site. Failing this, the order cannot be executed.

8.3 The Customer undertakes, before the conclusion of the online purchase procedure to request the issuance of the invoice, indicating the tax data as provided for in Article 22, paragraph 1, no. 1) of Presidential Decree No. 633/1972, which states: The issuance of the invoice is not mandatory, unless it is requested by the customer no later than the time of carrying out the transaction.

9. RIGHT OF WITHDRAWAL

Beyond the laws, we are interested in an ongoing relationship with each of our clients, so we guarantee maximum attention to every need and full availability to solve any problems.

fierrofood.it fully adheres to the Consumer Code enacted by Legislative Decree No. 206 of September 6, 2005, based on Article 7 of Delegated Law No. 229 of July 29, on the reorganization of existing provisions on consumer protection, which includes most of the provisions issued by the European Union over the past twenty-five years for consumer protection. Due to obligations arising from participation in the Union these regulations have also been transposed by the Italian state.

The Right of Withdrawal consists in the possibility for the consumer to withdraw, within the term of fourteen working days, from any purchase made at a distance and receive a full refund of the expense incurred for the purchase without any penalty, just as provided for in Legislative Decree 185 of 22/05/99 where purchases made via the Internet are obviously included. The only expenses not reimbursed will be those of shipping, which remain excluded from the discipline of Decree-Law 185/99.

It should be noted that EU regulations provide that the right of withdrawal can be exercised only by natural persons (consumers) acting for purposes that can be considered unrelated to their business activities.

The Right of Withdrawal, therefore, CANNOT be exercised by legal entities and individuals acting for purposes related to a commercial activity. Also excluded from the Right of Withdrawal are purchases made by resellers or persons who in any capacity purchase for resale to third parties. The right of withdrawal does not apply to the supply of foodstuffs which, by their nature, cannot be returned or are liable to deteriorate or alter rapidly.

In order to exercise the right of withdrawal simply download this template directly from here if you want to withdraw from the purchase while the goods are being delivered you must send a registered letter A.R. in which you express your desire to return the goods. The right of withdrawal can be exercised by the individual who made the purchase.

Legal entities do NOT enjoy the benefit of exercising the right of withdrawal.

The right of withdrawal is totally forfeited if the returned product is not intact, that is:

1. Lack of original packaging.

2. Absence of integral elements of the product.

3. Damage to the product due to causes other than transportation.

After making the purchase, if you want to make use of the exercise of the right of withdrawal needs to proceed in the following manner:

Within 14 days of receipt of the goods, send registered letter with acknowledgment of receipt to: Robeef srl Via Paolo Giovio, 24 20144 Milano (MI)

1. Anticipate communication by e-mail to fierro.food@gmail.com or by phone by contacting +39 333.734.0744

2. The operator who will have received the call or email will arrange an appointment to pick up the package, which MUST ABSOLUTELY contain all items as listed above.

3. fierrofood.it after verification of the integrity of all components of the product and its accompanying items, will proceed with the refund of the amount paid made EXCEPT for shipping costs, the refund will be made within 14 days of the above verifications.

WARNING:

not all products can be returned, the law DOES NOT ALLOW perishable food products to be returned.

Why is it not possible to return food products?In order to protect our Customers and for hygienic reasons you can exercise the right of Withdrawal only for products that can be put back on the market without danger to consumers’ health. For this very reason it is not possible to return food products of which proper storage cannot be guaranteed.

10. PROTECTION OF MINORS

10.1 Children under the age of 18 are not permitted, except under the supervision of an adult family member, to submit orders via the online order form.

11. METHOD OF PAYMENT

11.1 The Customer may pay for the ordered Products by:

1. Credit card

11.2 By filling in the appropriate space on the Site, the Customer authorizes fierrofood.it to use the means of payment for which prior authorization is required; in the other cases, (advance bank transfer and cash on delivery) by filling in the aforementioned space, the Customer undertakes to make the payment personally.

11.3 The actual debit transaction for pre-authorized means (credit card) and for transfer takes place in advance of delivery, for cash on delivery upon delivery of the products.

12. OFFERS,PROMOTIONS AND GIFTS

12.1 The Offers offered by fierrofood.co.uk are valid while stocks of the Products last and within the purchase limits indicated on the Site.

12.2 Promotions cannot be combined.

12.3 Promotional Products may be delivered in promotional packages, other than those posted on the Site.

12.4 If the Special Offer promoted by italianfoodshop.it provides for the sending of a complimentary Product together with one or more purchased Products, the Customer shall receive the complimentary Product upon implicit acceptance thereof.

12.5 The Complimentary Product offer is valid while stocks last.

12.6 No replacement or return is possible with respect to any Products received as a gift by the Customer.

13. COMPLAINTS

13.1 Any complaints can be addressed to the Customer Service at +39 333.734.0744, via e- mail at fierro.food@gmail.com or in writing to Robeef srl with registered office in Via Paolo Giovio 24. 20144, Milan (MI)

13.2 Within 2 business days of receiving the complaint, Customer Service will contact the Customer to indicate when and how the complaint will be handled.

14. CONTROVERSIES

14.1 Any dispute relating to the application, execution, interpretation and breach of the contract entered into online by the Customer with fierrofood.it, is subject to Italian jurisdiction.

15. APPLICABLE LAW AND REFERRAL

15.1 Contracts entered into online by the Customer with italianfoodshop.it are governed by Italian law.

15.2 For anything not expressly provided for herein, the rules of law applicable to the relationships and cases provided for in the contract concluded online by the Customer with fierrofood.it shall apply

15.3 Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer declares that he/she has carefully read and expressly accepts and in particular the following clauses of the General Conditions of Sale of con fierrofood.it: Characteristics and availability of the Products; Responsibility of italianfoodshop.it; Right of withdrawal; Prohibition of return of complimentary Products; Product warranties; Disputes; Applicable law and reference.

For the communications provided for in the General Conditions of Sale, the Customer may contact italianfoodshop.co.uk in the following ways:

Writing to:

Robeef srl Via Paolo Giovio 24, 20144, Milan (MI)

Tel:+39. 333.734.0744

E-mail: fierro.food@gmail.com

N.B.: The data communicated to us will be treated in accordance with Legislative Decree 196/2003. By sending an email you implicitly consent to their processing.

Please note: All our deliveries, have a duty-free customer domicile (DDU) excluding taxes, duties and local VAT as commercially in use in the European Community. Therefore, our deliveries include the cost of the goods, shipping costs to the recipient’s domicile.

Any additional costs such as customs duties, import taxes, local taxes, local VAT and/or other ancillary charges are the responsibility of the recipient.

Please read, print and keep the acceptance of the terms and conditions.